Privacy Policy

Flowhaus Technologies Inc.(“Flowhaus”, “We”, “Us”) has created this privacy policy (“Privacy Policy”) in order to set out how we collect, use, and disclose personal information through the Flowhaus platform and our related personal contact management services and applications (collectively, together with the Flowhaus platform, the “Services”) and website located at https://www.flowhaus.co/ (the “Website”). Any capitalized terms in this Privacy Policy shall have the same meaning as set out in our Terms of Service. By visiting our Website or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

California residents – please click here to learn more about your privacy rights.

1. WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers our collection, use and disclosure of information about identifiable individuals (“Personal Information”), who visit our Website or use the Services (“Users”), as well as Personal Information that our clients (“Clients”) store in the Services to run their businesses.

This Privacy Policy does not apply to the practices of companies that we do not own or control, including our Clients who may use the Services to collect Personal Information of third parties. If you submit any Personal Information to Flowhaus or the Platform, you are responsible for ensuring that you have obtained the necessary authorizations and consents from the relevant individuals in order to make such Personal Information available to us for use in accordance with this Privacy Policy.

2. COLLECTION AND USE OF PERSONAL INFORMATION

2.1 The Information We Collect

We may collect and store the following information when running the Services:

User Information. If you register using a third-party login, Flowhaus collects your name, email address, profile picture and location. When you register for an Account using email registration, Flowhaus collects your name, email address, location, information on the company you sell products for, customer information and social media information.

Usage Information. When Users use the Services, Flowhaus collects information about the User’s activity and transaction history. In particular, Flowhaus keeps track of the device used to log in, the time of day, the time spent on the app, location, actions completed and IP address.

Location Information. We may collect Location Information, that includes GPS data from devices and a rough estimate of location from IP Addresses.

Client and Prospects Information. We may collect Client and Prospect Information, that may include your clients’ names, contact information, and order history.

Personal Information of our Client’s Customers and Downlines: Our Clients use the Services to store Personal Information of their customers and downline. As result, we collect and store Personal Information related to such individuals, including name, email address, phone number, birthday, mailing address and social media accounts. 

2.2 How We Use Personal Information

Personal Information for Providing the Service. Personal Information is or may be used for: (i) to verifying a User’s identity; (ii) Allowing Users to create a profile on the Platform; (iii) Storing log-in credentials to allow Users to sync the Platform to their existing virtual back office; (iv) Contacting Users about relevant information related to the Services; (v) Allowing Users to keep track of their history; (vi) Maintaining Flowhaus’s accounting records; (vii) Enhancing and customizing User experience, including showing Users relevant contents; and (viii) Diagnosing technical problems; and (ix) Monitoring compliance with our Terms of Service.

Analytics. We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Services, for the Services’ technical administration, to increase our Services’ functionality and user-friendliness, and to verify users have the authorization needed for the Services to process their requests. We may use Google Analytics for these purposes. To learn more about the privacy policy of Google Analytics, click here, and to learn how to opt out of that service, click here.

2.3 Flowhaus Purchases

If you purchase a premium Account or any in-app purchases, Flowhaus will request credit card and billing information which is collected by our third-party payment processor. You hereby agree that all payments will be processed using Flowhaus’s third-party payment processor, Stripe, and that all such payments will be governed by Stripe’s terms and conditions available at https://stripe.com/ca/legal or as otherwise published by Stripe.

2.3 Marketing Communications

Flowhaus will use the contact information provided to notify Users of important information that is relevant to the Services and for marketing communications if the User chooses to opt in. Despite your indicated e-mail preferences, we may send you relevant notices where permitted by law.

2.4 Cookies

Tracking technologies, such as cookies, beacons, scripts and tags, are used by us and our third-party partners. These technologies are used in analyzing trends, administering the Website or Services, tracking Users’ movements around the Website or Services, gathering demographic information about our User base as a whole and collecting information about your browsing activities over time and across different websites following your use of the Website. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Various browsers may offer their own management tools for removing these types of tracking technologies. Standing alone, cookies do not identify you personally. They merely recognize your browser.

Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you've closed your browser or turned off your computer. Flowhaus uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged in. This information allows Flowhaus to process online transactions and requests. Session cookies help us make sure you are who you say you are after you've logged in and are required in order to use the Service. Flowhaus uses persistent cookies that only Flowhaus can read and use, to identify the fact that you are a Flowhaus User. We are especially careful about the security and confidentiality of the information stored in persistent cookies. Users who disable their web browser’s ability to accept cookies will be able to browse our Website but may not be able to use all features of our Services.

Our Website currently does not respond to “Do Not Track” (DNT) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do so in the future, we will describe how we do so in this Privacy Policy.

3. DISCLOSURE OF PERSONAL INFORMATION WITH THIRD PARTIES

Service Providers. We may from time to time employ or engage other companies and people to perform tasks on our behalf and need to share Personal Information with them to provide the Services. We reserve the right to use customer data to improve our products and services and to provide such third parties with the Personal Information that they need to perform their specific function. This includes third party companies and individuals employed or engaged by us to facilitate our products and services, including the Sub-Processors listed here, and businesses who engage our Services (to the extent provided for above).

Business Transfers. If we (or any of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control (collectively a “Transaction”), Personal Information may be made available or otherwise transferred to the new controlling entity during the diligence process or during or after the Transaction, where permitted under applicable law.

Affiliates. We may also share your Personal Information with our subsidiaries or other affiliated companies for purposes consistent with this Privacy Policy.

With Your Consent. If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain your express consent as required under applicable privacy laws.

As required by law. We may disclose your Personal Information to third parties without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities. Further, we may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce our contracts or user agreement (Terms of Service), including investigation of potential violations hereof; and (iii) detect, prevent, or otherwise address fraud, security or technical issues.

4. SECURITY AND STORAGE

4.1 Storage Location

Flowhaus stores its data, including Personal Information, on servers located in the United States and Ireland. By submitting any Personal Information or using the Services, you agree to this transfer, storing or processing of your Personal Information in the United States and Ireland (as more particularly described on our Sub-Processors section). You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in those countries under lawful access regimes or court order.

4.2 Security

The security of your Personal Information is important to us. We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Information to us via the Internet. You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or password for the Services to third parties.

5. RETENTION

We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained Personal Information will remain subject to the terms of this Privacy Policy.

6. CORRECTION AND ACCURACY

We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with the right to correct your Personal Information as appropriate. Please contact privacy@flowhaus.co to correct your Personal Information.

7. CALIFORNIA PRIVACY RIGHTS

The following table is intended to provide additional information about (1) the categories of Personal Information we collect (as described in Section 2.1), and (2) how we disclose Personal Information for business purposes. Nothing in this table limits our ability to use or disclose information as described above.

Categories of Personal Information:	Disclosure of Personal Information:
User Information	We may disclose User Information to Service Providers, Affiliates, advertising partners, and unaffiliated entities that you request that we integrate with.
Usage Information	We may disclose Usage Information to Service Providers, Affiliates, and advertising partners.
Location Information	We may share Location Information with unaffiliated entities that you request that we integrate with.
Client and Prospect Information	We will not share Client and Prospect Information outside of Flowhaus.

To the extent provided for by law and subject to applicable exceptions, California residents have the following privacy rights in relation to the Personal Information we collect:

• The right to know what Personal Information we have collected and how we have used and disclosed that Personal Information;
• The right to request deletion of your Personal Information;
• The right to opt out of sales: We do not make your Personal Information available for purchase. However, under the California Consumer Privacy Act (the “CCPA”), our sharing of User Information and Usage Information with our advertising partners may be considered a “sale,” even though we receive no financial compensation. We aren’t changing how we share your data, but we are letting you know that you have choices about what we do with your Personal Information under the CCPA’s definition of a "sale." To opt out of such “sales,” please click [here]; 
• The right to be free from discrimination relating to the exercise of these privacy rights.

Exercising Your Rights: California residents and their authorize agents can exercise the above privacy rights or request an alternative form of this Privacy Policy by emailing privacy@flowhaus.co.

Verification: In order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your login credentials before you can submit a request to know or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information and proof of residency for verification. If we cannot verify your identity, we will not provide or delete your Personal Information.

Authorized Agents: You may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof of your residency with us.

8. Residents of the European Economic Area (“EEA”)

The legal basis on which Flowhaus relies to process Personal Information (known as “Personal Data” under the EU General Data Protection Regulation GDPR) are consent, fulfillment of our contracts with customers, as well as pursuit of legitimate business activities.

Where we collect Personal Data directly from the data subjects, such as our customers, and make decisions in regards to processing such Personal Data, we act as the data controller. Otherwise, where we process Personal Data on behalf of third parties (such as when our customers use the Services to process Personal Data of their clients), we are the data processor.

If you are a resident of the EEA, you have certain data protection rights. Flowhaus takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the contact information set out below. Note that where we act as the data processor on behalf of our users, you will be required to contact the data controller directly to exercise your rights.

In certain circumstances, where we act as data controller, you have the following data protection rights:

• Request access to your Personal Information (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Information we hold about you where we are the data controller and to check that we are lawfully processing it.
• Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.
• Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Information in the following scenarios: (a) if you want us to establish the information’s accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA. If you wish to exercise any of the rights set out above, please contact us using the contact details below.

9. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website or Services after such changes have been first posted.

10. CHILDREN

Flowhaus does not knowingly collect Personal Information from children under the age of 16. If you are under the age of 16, please do not submit any Personal Information through the Website or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information on the Website or Services without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Information to Flowhaus through the Website or Services, please contact us, and we will endeavor to delete that information from our databases.

11. LINKS TO OTHER WEBSITES AND SERVICES

This Privacy Policy applies only to the Website and Services. The Website or Services may contain links to other web sites or services not operated or controlled by Company (the “Third Party Services”). The policies and procedures we described here do not apply to the Third Party Services. The links from the Website or Services do not imply that we endorse or have reviewed the Third Party Services. We suggest contacting those third parties directly for information on their privacy policies.

12. EXCLUSIONS

This Privacy Policy does not apply to any Personal Information collected by Flowhaus other than Personal Information collected through the Website or Services. This Privacy Policy shall not apply to any unsolicited information you provide to Flowhaus through the Website or Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Website or Services, such as forums, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Flowhaus shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

13. ADDITIONAL INFORMATION

You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your Personal Information, if you have any questions, comments or suggestions about our Privacy Policy or practice, or if you find any errors in our Personal Information about you, please contact us at our designated request address: privacy@flowhaus.co.

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Sub-Processors

To support Flowhaus in delivering the Services, Flowhaus engages third-party service providers as sub-processors.

This section identifies our sub-processors, describes where they are located, lists what services they provide to us and identifies the type of Personal Information processed.

Our business needs may change from time to time and Flowhaus will periodically update this page to provide notice of additions and removals to our list of sub-processors.

Service Provider	Types of Personal Information processed	Processor Activities	Location
Digital Ocean	Name, Telephone, Email, Address, IP address, Project and Client details	Cloud-hosting	USA
Intercom.io	Name, email, IP address	User support chat, support articles hosting.	Ireland
Google Analytics	Name, email, IP address	Analytics	USA
Heap	Name, email, IP address	Analytics	USA
Postmark	Name, email, IP address	User email communication system	USA
Send In Blue	Name, email, IP address	Email marketing communication system	France
Honey Badger	Name, email, IP address	Error logging	USA